Manage a portfolio of customized, faculty-led and experiential programs
Proactively seek out new customized program development opportunities
Gather specific details and requirements for requested programs
Collaborate with international staff and partner organizations to develop comprehensive itineraries and budgets for programs
Prepare and present detailed program proposals and contracts for university partners
Oversee the program pre-departure process to prepare international staff, enrollment staff and faculty for program implementation
Analyze post-program evaluation summaries, recommend improvements on future programs and initiate renewal of next year's programs

Bachelor’s degree from accredited college or university
Previous participation in a study/work/intern/volunteer abroad program (highly desirable)
Experience developing and sustaining professional relationships across diverse groups of people
Experience in account management, sales or similar position managing multiple clients/customers, programs, projects, etc.
Previous experience working in higher ed, international education, student advising, or assisting faculty and their staff preferred
Proficiency in Microsoft Office and Google Suite (particularly Excel and Sheets)
Working knowledge of Salesforce (or similar CRM)
Ability to manage multiple responsibilities simultaneously, while meeting established deadlines (critical)
Excellent time management and organizational skills, with consistent and attentive follow-through; must have an eye for detail while juggling other projects, deadlines and distractions
Effective relationship-building and interpersonal skills
Strong communication skills, including the ability to write and speak professionally, respectfully and clearly with people from around the world; must be able to communicate expectations across diverse groups of people in a clear and professional manner

Competitive compensation and benefit packages (including bonus plans and flexible paid time off)
Internal promotions and advancement opportunities
Flexibility to work remotely or out of office at a well-stocked location with snacks, beverages and catered lunches
Company events and celebrations that include treats and raffle prizes
Commitment to diversity and mutual respect

Program Manager, Customized Programs

Key skills