Customer Growth Intern

Role Overview

• Conduct relevant research and assist to prepare project workflows, and SOPs.
• Coordinate and communicate with internal and external stakeholders to track and manage project timelines.
• Assist in administrative and operation matters for Customer Growth Team, such as tracking issue tickets status to ensure SLAs are met, managing the dashboard and admin portals.
• Build analytical dashboards to generate insights on customer service issues and recommend improvements to optimize existing processes.
• Support in marketing efforts on customer campaigns.
• Perform other related duties as required.

Requirements

• Undergrad students from any discipline.
• Proficiency in Microsoft PowerPoint, Word and Excel.
• Good team player, positive attitude, motivated and eager to learn.
• Strong communication skills.
• Analytical mind and has an eye for details.
• Able to think outside the box, innovate and differentiate.
• Good organizing skills.

Benefits

• To work in a fast-moving growing start-up, fun and yet professional environment that recognizes and rewards individual contributions and team success.
• To work with highly motivated and diverse people who are totally focused on winning by combining great teamwork, rapid execution and an uncompromising approach to quality and customer satisfaction.
• We strongly encourage Innovation, Collaboration, Creativity, and Initiative.