Senior Director, Client Services

Role Overview

• The Senior Director, Client Services serves as a leader at Aperio, with responsibility for creating a sustainable pipeline of partnerships and delivering on promises to clients.
• In collaboration with Aperio’s senior leadership team, the Senior Director optimizes the impact, health, vibrancy, and sustainability of Aperio’s client services through the full development of our team’s talent and potential.
• Day-to-day, the Senior Director spends the majority of their time on direct client services, leading partnerships, contributing to work products, and guiding account teams.
• In addition, the Senior Director serves as a leader and mentor to staff through the formal mentorship program and informal interactions.
• The Senior Director manages a portfolio of relationships with prospective partners, serves as the face of Aperio externally, and proactively cultivates a personal thought-leadership role in our community and industry.
• The Senior Director advances and operationalizes our core values and models an open, growth-orientation every day.

Requirements

• 10+ years’ experience in relationship-based fundraising (major gifts, foundations, or corporate partnerships), including 5+ years’ experience focusing full-time on generating philanthropic revenue from a portfolio of individuals, foundations, and/or companies
• Demonstrated ability to lead, manage, develop, and grow large and complex teams
• Diverse nonprofit experience—including experience in organizations with $50 million+ in annual revenue—preferred
• Demonstrated ability to efficiently manage a portfolio of relationships and grow revenue from that portfolio year-over-year
• Experience soliciting $100,000+ gifts
• Experience managing complex projects to successful completion
• Outstanding organizational and time-management skills and ability
• Ability to inspire and hold accountable diverse internal and external stakeholders
• Experience partnering with volunteer and staff leadership on donor relationships and/or projects
• Ability to analyze and interpret data and apply insights to strategy
• Demonstrated ability to leverage metrics to improve the donor experience and fundraiser performance
• Superb relationship management, interpersonal, and communication (written and oral) skills
• Strong storytelling and public speaking skills
• Strong understanding of technology systems pertinent to major gifts (Salesforce and Raiser’s Edge a plus)
• Openness to the ever-changing, dynamic environment of a start-up company
• Eagerness to learn new knowledge and skills
• Ability to travel for assignments, as needed, up to 50% of time

Benefits

• Paid time off (PTO) starting at 4 weeks per year, which includes 10 days of sick time and 10 days of vacation time
• 10-18 holidays per year, including closure over the year-end holidays
• Summer Fridays observed between the Friday before Memorial Day and the Friday before Labor Day
• Medical, dental, and vision insurance
• 401K with a nonelective company contribution of 3% of your compensation, regardless of whether you make employee contributions