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Senior Client Services Technician at Immunovant | JobVerse
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Senior Client Services Technician
Immunovant
Remote
Website
LinkedIn
Senior Client Services Technician
North Carolina, United States of America
Full Time
3 hours ago
$130,000 - $145,000 USD
No Visa Sponsorship
Apply Now
Key skills
Entra ID
Okta
Active Directory
Change Management
Communication
About this role
Role Overview
Provide white glove support to employees, executives, and VIPs.
Application and hardware troubleshooting and resolution.
Manage employee lifecycle changes (joiner, mover, leaver) including New Hire Orientation.
Manage user accounts and groups via Active Directory, Okta, and Entra ID.
Manage complex Level 2/3 issues and coordinate with Level 1 MSP to ensure timely resolution.
Act as a trusted technical advisor and maintain a high-quality support experience.
Manage and maintain systems and knowledge base articles.
Support OS upgrades, device refreshes, offsite deployments, and other strategic initiatives.
Follow change management best practices to help users ease into changes.
Identify opportunities to improve processes, documentation, and service delivery.
Take ownership of issues and drive them to resolution with urgency.
Adapt quickly to shifting priorities and business needs.
Escalate issues appropriately and communicate clearly with technical and non technical audiences.
Support and administer Microsoft 365, Windows 11, Entra ID, Intune, Okta, and iPadOS.
Requirements
5+ years of experience in end user support
Proven white glove and executive support experience
Strong knowledge of Microsoft 365, Windows OS, Entra ID, Intune, Okta, and iPad support
Excellent communication and customer service skills
Ability to work independently, prioritize effectively, and maintain accountability
Experience working with MSPs or distributed support teams
Strong troubleshooting and analytical abilities
Familiarity with ITIL or formal change management frameworks.
Benefits
full range of medical, dental, vision, 401k, and other benefits
unlimited paid time off
parental leave
Apply Now
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