Implementation Consultant

Role Overview

• This role is a part of our Global Services team, which is responsible for implementing campus card solutions for commerce and security around the world.
• This team is comprised of Project Managers and Implementation Consultants who are committed to providing our clients with high-quality project management and expert services.
• This position reports to the Mobile Credential and Access Control Manager with supervision and assistance from Senior Implementation Consultants and Project Managers.
• As Implementation Consultant, you will be responsible for participating as a technical team member in the implementation of, but not limited to, Mobile Credential and Access Control solutions.
• You will have significant responsibilities associated with initial installation, configuration, training and remote client support.
• Independently managing and providing services on short-term technical project engagements.
• Meeting established goals for utilization, customer satisfaction and project forecast for completion as set by management.
• Delivering onsite and remote installation and go-live support for clients.
• Deliver expert training and consultative services to provide optimal system functionality.
• Assist the Project Management team with the coordination of hardware shipment.
• Knowledge of the TSE system and able to configure Mobile Credential and Access Control elements within the TSE ecosystem.
• Configure, troubleshoot, and train on Carrier/S2 Security software.
• Work with supervisors and management to properly escalate issues through Development.

Requirements

• Has a degree or certificate in a technical or IT concentration
• Can learn and master new and existing Transact service offerings
• Has knowledge of MS Office and other MS products
• Has strong interpersonal skills with excellent oral and written communication skills
• Is extremely detail-oriented and driven
• Is client-focused
• Can travel up to 25% domestically
• A background in campus card management, security software and/or higher education is preferred
• Experience with Carrier/S2 is preferred
• Experience with large-scale security system migrations is preferred
• Experience working in large higher ed card office systems is preferred
• LDAP and Shibboleth Authentication knowledge is beneficial
• Experience working in a client technical support role is a plus
• Familiarity with PCI Compliance standards is beneficial

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Matched 401(k)
• Wellness Program
• Short-and Long-Term Disability
• Charitable Contribution Match
• Holidays
• Personal Days & Vacation
• Paid Volunteer Time Off