This role is a part of our Global Services team, which is responsible for implementing campus card solutions for commerce and security around the world.
This team is comprised of Project Managers and Implementation Consultants who are committed to providing our clients with high-quality project management and expert services.
This position reports to the Mobile Credential and Access Control Manager with supervision and assistance from Senior Implementation Consultants and Project Managers.
As Implementation Consultant, you will be responsible for participating as a technical team member in the implementation of, but not limited to, Mobile Credential and Access Control solutions.
You will have significant responsibilities associated with initial installation, configuration, training and remote client support.
Independently managing and providing services on short-term technical project engagements.
Meeting established goals for utilization, customer satisfaction and project forecast for completion as set by management.
Delivering onsite and remote installation and go-live support for clients.
Deliver expert training and consultative services to provide optimal system functionality.
Assist the Project Management team with the coordination of hardware shipment.
Knowledge of the TSE system and able to configure Mobile Credential and Access Control elements within the TSE ecosystem.
Configure, troubleshoot, and train on Carrier/S2 Security software.
Work with supervisors and management to properly escalate issues through Development.
Requirements
Has a degree or certificate in a technical or IT concentration
Can learn and master new and existing Transact service offerings
Has knowledge of MS Office and other MS products
Has strong interpersonal skills with excellent oral and written communication skills
Is extremely detail-oriented and driven
Is client-focused
Can travel up to 25% domestically
A background in campus card management, security software and/or higher education is preferred
Experience with Carrier/S2 is preferred
Experience with large-scale security system migrations is preferred
Experience working in large higher ed card office systems is preferred
LDAP and Shibboleth Authentication knowledge is beneficial
Experience working in a client technical support role is a plus
Familiarity with PCI Compliance standards is beneficial