Provide excellent customer service and ensure smooth office operations
Be the first point of contact for clients and visitors, demonstrating professionalism
Manage all facets of customer interaction, addressing specific requests and needs
Coordinate across functions to ensure customer expectations are met
Maintain and cultivate relationships with regional customers through effective communication
Monitor customer satisfaction through survey results and implement corrective action plans
Propose and implement independent solutions for customer issues , coordinating with internal teams for timely resolution
Perform data entry, general work, and administrative tasks as assigned

Ability to maintain confidentiality concerning financial information
Must display a high level of integrity and honesty
Must be organised and able to prioritize tasks efficiently and follow through on commitments
Must be a highly motivated, self-starter who proposes solutions, rather than waiting for others to solve problems
Must be flexible, adaptable and actively intervene to create and energize positive change
Computer
laptop
tablet or smartphone is required to perform work
Internet connection required. Any connection is fine as long as it is secure
Ability to give feedback on various company services, product testing and participation in online focus groups is needed.

100% Company Paid Healthcare Premiums plus Dental + Vision benefits.
Wellness program to support mental, physical and financial health.
Benefit from our pet care savings program to keep your furry friends healthy and happy.
Generous paid time off (13 days for the first year, increases to 20 days thereafter) PLUS 9 company paid holidays including your birthday!
Tuition reimbursement for pursuing a bachelor's degree.
Student loan repayment program for those with a bachelor's degree.

Customer Advocate, Customer Service Representative

Key skills