About this role

Creation of customer centric team culture that supports corporate strategy and focuses on providing the highest quality of customer service
Develop a strategic customer mission and training program
Evaluate customer service in company environment, and set company performance standards
Manage calls: process missed, lead/customers call and process tickets
Assist users and answer questions
Stay up-to-date with application updates
Navigate the team through new features in the app
Reproduce bugs
Test new features before deploy
Create documentation

Must have over 1-year experience in IT company
Must be fluent in Polish, English and Russian
Strong ability to teach, engage and lead in remote environment
Can design practices, processes, and procedures which allow training from a distance
Able to provide clear and unbiased feedback
Ability to lay out work in a well-planned and organized manner
Know computers, networks, and CRM software
Good at learning new industry, product, or technical knowledge
Updates procedures in a timely manner
Be flexible with schedule
University degree is recommended but is not necessary

Comfortable and cozy atmosphere
Unlimited opportunities for self-realization
Friendly, professional, highly motivated and productive team made up from best of the best
Creative Environment where You will never be bored at work again!
Flexible schedule
Work from anywhere

Customer Service Representative – Polish, English, Russian

Key skills