Respond promptly and accurately to customer inquiries via various channels (phone, email, chat, Slack).
Manage a high volume of interactions while maintaining a positive and professional demeanor.
Prioritize and escalate urgent issues appropriately.
Become proficient in using multiple customer service platforms, CRM systems, and internal databases.
Simultaneously access and update information across different programs to resolve customer issues.
Quickly adapt to new software and system updates.
Process new customers, orders, updates accurately and efficiently.
Remain calm and composed in stressful situations.
Collaborate and Communicate Effectively
Work closely with Sales to determine new business opportunities
Work cross-functionally with other departments including Operations and Sales to communicate effectively on behalf of the client

1-3 years of customer service experience
Excellent written and oral communication skills
Self-motivated, positive attitude, ability to multitask
Quick learner and can intuitively provide an amazing customer experience to a variety of personalities
Proficient with computers
Proficient in utilizing Microsoft Word, Excel and Google Docs
Previous experience with customer service
Sense of humor and a strong desire to be part of a fast-growing company

Customer Service Representative – Logistics

Key skills