Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc.
Provide accurate, valid, and complete information by using the right tools, methods, and processes.
Ensure a high level of partner service and a positive partner experience
Track and follow cases to ensure that they closed in an efficient and timely manner
Follow and apply Regulations regarding Personal and Performance Data Confidentiality and Security

Fluent in Italian and English
Experience in customer service experience is a plus
Ability to adapt and excel in a fast-paced work environment
High school diploma or equivalent
Ability to handle several outsourced business transactions (information requests, service requests, complaints and sales request spare parts) for all channels (phone, email, chat)

Competitive salary and performance-based bonuses
Private health insurance
Work-from-home options
Relocation support for international candidates
Unique opportunity to develop skills and become a brand ambassador for our client's iconic brand
Enjoy working with fun, talented, and witty colleagues
Participate in free-spirited, themed employee events
Numerous career growth and learning opportunities for ambitious individuals

Italian Travel Consultant

Key skills