Key skills
AnalyticsProject ManagementCommunicationCollaborationCustomer Success
About this role
Role Overview
- Demonstrate exceptional customer service by providing consistent, timely and accurate customer support
- Leverage analytics to proactively outreach to the existing customer base, to improve customer outcomes and their success with the application throughout the customer lifecycle
- Use Project Management skills to help the team generate and execute on ideas to enhance overall customer success
- Resell the value and benefits of the company, up-sell/cross-sell services and products to increase customer satisfaction
- Cross functional internal collaboration to advocate for the voice of the customer to all relevant stakeholders internally and with our channel partners
- Demonstrate an ability to create partnerships and manage relationships to investigate and resolve customer issues
Requirements
- Native level of Finnish
- Advanced level of English
- Outstanding communication and presentation abilities
- Experience managing customer expectations and de-escalating tense scenarios
- Outstanding follow-up and follow through to ensure customers’ success and a positive outcome
- Ability to work in a team environment
- Relocation to Athens
- EU Passport
Benefits
- Competitive starting salary
- 14 salaries per year
- Relocation package (including 2 weeks of paid accommodation, flight tickets, assistance in issuing documents)
- Extra monthly performance bonus
- Health Package
- Numerous benefits & discounts
- Career growth opportunities within the company
- Full training by certified instructors
- Free online Greek language courses
- Great professional growth opportunities and multicultural exposure