Key skills
iOSMacOSCommunicationSales
About this role
Role Overview
- Act as the first point of contact for all the Dutch-speaking customers
- Identify and assess customers’ needs to achieve satisfaction
- Provide iOS software troubleshooting for mobile devices (mobile phones, tablets & more)
- Assist customers to manage/secure their account
- ID & passwords
- Resolve customers’ online store post-sales requests
- Deliver high-quality support and handle customer complaints, provide appropriate solutions
- Manage large amounts of incoming calls
- Build sustainable relationships and trust with customer accounts
Requirements
- Native-level or near-native level in Dutch
- B2 level in English
- Tech savvy, curious and problem-solving acumen
- Familiar with iOS and/or MacOS, or comparable technology, is preferred
- Able to identify technical issues and suggest immediate solutions to clients
- Excellent communication and problem-solving skills
- High School Diploma holder
- Flexible to work night shifts/ weekend shifts (if applicable)
- Prior customer support experience would be an advantage
Tech Stack
- iOS
- MacOS
Benefits
- Competitive salary (1300€ gross / 14 salaries per year)
- Performance-based bonus up to 250€
- Relocation package in case you reside outside of Greece (flight ticket to Greece, cab fare from airport to your hotel, 4-week hotel accommodation, assistance finding an apartment, real estate fees covered by our company)
- First-class ongoing training and career development opportunities
- Work from home policy
- All over Greece
- You will join a multinational leader
- Multicultural and modern working environment
- Free Greek language lessons
- Onsite canteen and casual dress code
- Fun interactive activities organized within the team
- Relocation Bonus: after 3 months: 300Eu, after 6 months: 750Eu, after 12 months: 1000 Eu