Call Center Agent

Role Overview

• Answer incoming calls and respond to customer inquiries professionally.
• Make outbound calls to follow up with customers, confirm appointments, or provide updates.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints efficiently and escalate complex issues when necessary.
• Maintain a high level of customer satisfaction through positive interactions.
• Update customer records and document call details in the system.
• Meet or exceed key performance metrics such as call handling time and customer satisfaction scores.
• Follow company guidelines and standard operating procedures.

Requirements

• Associates Degree or equivalent required.
• Previous experience in a call center or customer service role preferred.
• Excellent verbal and written communication skills.
• Ability to handle a high volume of calls efficiently.
• Strong problem-solving and active listening skills.
• Familiarity with CRM software and basic computer proficiency.
• Ability to work in shifts, including weekends and holidays if required.
• Patience, empathy, and a customer-first attitude.

Benefits

• Competitive salary
• Room for growth