Call Center Agent – W2 Contract

Role Overview

• Work remotely (Anywhere in The USA) and give a first-class customer experience for their client
• Provide telephone, email and webchat assistance
• Inbound/outbound calls, emails and webchats
• Shifts between 8am and 10pm Eastern Time, Monday to Friday and 8am to 5pm on occasional/rota Saturdays

Requirements

• Minimum 4 years experience as a Call Center Agent / Customer Service Representative
• Strong experience working in customer services and/or a call center for a reputable organization
• PC Literate MS Office and CRM/Call Logging systems experience (Client is using Amazon Connect and you will be given training if you have not used it)

Benefits

• Equipment will be provided
• Training paid