Support the System Analysts and Technology team as needed.
Act as part of the primary point of contact for technical issues related to benefits administration systems.
Identify areas for process improvement in benefits administration and recommend innovative solutions.
Develop and implement best practices to enhance system performance and user experience.
Monitor system performance and make necessary adjustments to optimize efficiency.
Track project progress and communicate status to internal and external team members.
Troubleshoot and resolve system issues in a timely manner.
Create and maintain documentation for system configurations, processes, and procedures.

Bachelor’s degree in IT, MIS, Business, or similar field preferred
Five years of related experience preferred
Experience in conducting data audits to maintain data integrity within the enrollment system.
Experience in developing and documenting best practices for system usage and optimization.
Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills.
A collaborator with a “can-do, will-do” attitude.
Strong work ethic and personal accountability.
Highly proficient in Excel and managing data import/export processes, ensuring accuracy and consistency.
Strong problem-solving skills to identify, diagnose, and resolve technical issues within the enrollment system.
Proficiency in generating, analyzing, and interpreting reports to support HR and benefit needs.

Technology Admin Analyst – Benefits Administration Systems

Key skills