Accurately book reservations and ensure all service details are collected on behalf of the clients
Assist with the planning and finalization of client travel itineraries
Research hotel rates and room options as part of the trip planning process
Cross check and reconfirm client itineraries with vendors and partners to ensure accuracy prior to trip start date
Input/update and ensure accuracy of Client Itineraries information entered into Axus (Itinerary Software)
Input/update and ensure accuracy of information entered into Salesforce
Answer busy incoming phone calls, emails, and text messages in a professional and timely manner
Coordinate details of new and existing service reservations
Update reservations with changes and additions as needed
Assess what service details are missing and reach out to the Client Service Manager to collect as needed
Manage and prioritize a lengthy queue of daily/weekly tasks within Salesforce’s task list
Send daily reminders of upcoming services via email and text to clients and concierge
Exhibit utmost confidentiality with clients and client information
Accept and accurately process credit card payments and invoices for services rendered
Provide excellent customer service to clients
Other adhoc travel planning projects

Bachelor’s Degree
Minimum of two (2) years of work experience
Exceptional organizational skills with the ability to multitask
Exceptional listening skills with the ability to quickly identify issues and proactively solve problems
Tech-savvy and comfortable with navigating web-based reservation programs, helpdesk software, internet searches, airline websites/apps, SMS messaging, and smartphone apps
Dependable and flexible with work schedule
Proven ability to work independently with minimal supervision in a fast-paced environment
A passionate approach to customer service, positive attitude, and strong work ethic
Professional verbal, and written communication skills using appropriate grammar, terminology, tone, cadence, and pronunciation
Must be able to work various shifts including irregular shifts, holidays, and weekends
Must own smartphone
Be able to pass a criminal and employment background check

Operations Associate

Key skills