Manage the accounts receivable process within the revenue cycle
Ensure timely collection of payments, resolving claim denials, and maintaining accurate financial records
Work closely with insurance companies, patients, and internal departments to optimize revenue collection
Review daily clearinghouse rejections, resolving, and alerting management of any trends in claim rejections
Maintain detailed and accurate patient financial records, documenting all account notes and actions taken
Communicate effectively with insurance companies, patients, and healthcare providers to resolve billing issues and ensure accurate claim submission
Assist Manager to resolve issues and provide support and guidance to the revenue cycle team

Bachelor's degree in healthcare administration or equivalent experience
Minimum of 2 years of relevant account receivable experience
Previous experience using ICD-10 Medical Coding and Current Procedural Terminology (CPT)
Knowledge of medical terminology
Strong analytical and problem-solving abilities
Proficiency with Microsoft software (Excel, etc.)
Demonstrated ability to maintain a customer-centric service approach in a fast-paced environment
Excellent written and verbal communication skills and ability to collaborate and interact with all levels within and outside of CHN if necessary
Strong attention to detail and follow-up; and ability to multi-task in fast-paced environment
Demonstrated dedication to Planned Parenthood’s mission, vision, and values
Strong interpersonal skills and the ability to build relationships with stakeholders
Excellent time management, and problem-solving skills

Health Care Coverage (Medical, Dental, & Vision); eligibility for full-time, regular employees on date of hire
Flexible Spending Accounts and Health Savings Account
Short-Term Disability and Basic Life & AD&D Insurance provided by CHN
Voluntary elections for Long Term Disability and Additional Life & AD&D Insurance available at cost
Employee Assistance Program
Retirement Plan, 3% employer match after one year of service
Paid Time Off Program includes accrual-based PTO, Health Time Off (HTO), and nine (9) paid Holidays

Accounts Receivable, Follow-Up Specialist

Key skills