Recognized as an external and internal thought leader within CX transformation, Process Automation Digital Transformation, and Omnichannel technologies.
Exercises wide latitude in determining objectives and approaches to engagements.
Influences client leadership to establish overall business relationship and engagement strategy.
Works on issues that impact design/selling success, future concepts, and product offerings.
Ability to mentor Software Engineers
Work as a member of the TTEC Digital project team to enhance and improve software written in one or more of the following languages: CXone Studio, C#, ASP.NET
Design and present projects to improve current process and overall platform.
Code and test projects.
Deliver high-quality software on time.
Attend meetings and training as required.
Work with system analysis and project management for the successful completion of a project.

Bachelor’s degree in computer science, IT, or engineering preferred.
5 or more years’ experience in NICE CXone and UC environments.
3 or more years of software development, to include design, custom and common coding (JavaScript, Python, Java, C++), and testing of real time systems.
Experience with enterprise level CCaaS architecture for complex business needs.
Network infrastructure experience.
Experience creating and presenting to executive level stakeholders (technical and non-technical).
Team Player
Desire to work in a fast-paced environment.
Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
Existing knowledge and/or industry certifications for NICE CXone and process automation technologies
Contact Center as a Service (CCaaS) software management and domain experience.
NICE CXone and CXone Studio Experience

Senior Consultant, NICE CXone

Key skills