Direct relationship management with clients, demonstrating a first-class commitment to service
Plan, create and manage client itineraries with collaborative team involvement
Discuss and guide clients through their trip planning process
Resolve any and all client issues that may arise with general relationship + trips
Lead your Operating Pod by scheduling daily and weekly check-in’s, ensuring all details are planned and scheduled in a timely manner
Liaise with vendors (properties, operators, guides, and other suppliers) to execute Trip Planning
Manage the procurement of the vendor quoting process and final invoice approval
Verify final vendor invoices for client trips and manage the approval process of vendor invoice payments through established protocols and working closely with accounting
Ensure all fees & payments are received from clients within established timelines
Collaborate with travel operations team from start to finish on trips and delegate tasks as needed
Catalog and manage relevant client and trip information in Salesforce CRM
Monitor client feedback and lead trip post-mortem reviews within your pod
Attend meetings and conferences on behalf of Luminary
Regularly interact with clients to ensure their needs are met

Bachelor’s Degree or equivalent
Minimum 3 years of Customer Service/Sales experience with high-touch clientele in a Luxury Industry (preferably in Luxury Travel)
Client focused ethos, committed to delivering purely positive outcomes
Exceptional organizational skills with an aptitude for multi-tasking
Strong ability to manage, distribute, and prioritize tasks
Extremely Customer oriented
Competent with software tools and technology
Excellent verbal and written communication skills
Diligent attention to detail
Deep passion/excitement for world travel
Extremely strong time management skills
Self-motivated with a strong work ethic to service clients
Willing to go the “extra mile” to surprise and delight customers.

Competitive Salary
Revenue Share Offering
Healthcare Benefits
401k Offering
Annual Team Retreat
Special access to reduced rates at luxury hotels
Regular, company-sponsored travel on familiarization or “FAM” trips to properties around the world
The chance to be part of a growing, driven company with room for advancement

Client Service Manager

Key skills