Support the establishment of productive workflows and team optimization across both US and global teams
Quality control checks at payment/funding level with accountability to ensure accuracy
Partner with manager on evaluating team and individual performance, identifying areas of strength and improvement
Report and track metrics against established department benchmarks (AIM), action planning when necessary
Develop an advanced knowledge of the assigned program(s) and serve as the day-to-day decision maker for team and program operations
Lead the implementation of special projects as directed by the client or internal teams
Work with a wide range of clients and customers (primarily via phone, chat, and email) to understand their marketing needs and resolve escalations independently

Bachelor's degree in business, communication, journalism, marketing or related field
3 – 5 years of experience in a fast-paced deadline-driven environment
Must be willing to work US shift & fluent oral & written English

Client Service Lead

Key skills