Client Service Executive

Role Overview

• Answer and manage enquiries coming into the firm via telephone, email, website, and live chat
• Pass enquiries to the correct person or department, ensuring nothing is missed
• Take messages when needed and make sure they are passed on promptly
• Record enquiry details accurately on the firm’s CRM system
• Provide fee information for agreed work types, using clear guidance and support from the team
• Send enquiries to the appropriate department where a fee cannot be given
• Follow up enquiries to make sure clients receive timely responses
• Keep information up to date so the business can understand potential work and client needs
• Support client service initiatives and help maintain high standards of customer care
• Be alert to any early signs of dissatisfaction and follow the complaints process with support from senior colleagues
• Carry out general administrative tasks to support the team when required
• Work closely with colleagues across the Client Contact team and wider business
• Learn from experienced team members and take part in training and development
• Contribute positively to a supportive, collaborative team environment
• Follow firm policies, including confidentiality, data protection, and compliance requirements

Requirements

This role is ideal for someone starting their career or looking to move into a professional office environment. You should: Be keen to learn and open to training and feedback

• Enjoy working as part of a team
• Have good communication skills, both written and verbal
• Be organised, accurate, and comfortable using basic IT systems (such as email and Microsoft Office)
• Take pride in providing good customer service No previous legal experience is required.

Benefits

We embrace agile working and offer a blended approach to where and how we work. We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it. We have the following hubs across the UK: Birmingham, Bristol, Edinburgh, Leeds, Leicester, Lincoln, London, Milton Keynes, Nottingham, Sheffield, Stratford upon Avon and in the South East; Brighton, Chichester, Crawley, East Grinstead, Eastbourne, Lewes, Seaford, Storrington, Southampton & Tunbridge Wells. Additional information Want to find more about our amazing benefits? Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward. Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here. Equal opportunities Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.