Key skills
LeadershipStrategic PlanningCommunicationCustomer SuccessSales
About this role
Role Overview
- Provide support and training to the customer service team.
- Establish and maintain a good strategic advisor relationship to increase the sales of the organization.
- Ensure proper implementation of business growth strategies.
- Develop and implement efficient customer success strategies.
- Collect data to clearly understand the needs of the customers.
- Take care of customer satisfaction by coming up with customer support content.
- Discuss points related to customer satisfaction with the higher officials.
Requirements
- Bachelor’s degree in Business administration or other related courses.
- Proven experience as a Customer Success Specialist or in other relevant roles.
- Knowledge of customer success strategies and sales growth strategies.
- Excellent verbal and written communication skills.
- Inspiring leadership qualities and strategic planning skills.
- Analytical mind and problem-solving ability.
- Good team player and multitasker.
Benefits
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Health Care Plan (Medical, Dental & Vision)
- Training & Development
- Work From Home
- Stock Option Plan
- Life Insurance (Basic, Voluntary & AD&D)