About this role
Role Overview
- Digital Transformation & Customer Engagement Excellence consultants are responsible for planning and executing aspects of a customer engagement transformation within Pharmaceutical and Bio-technology companies.
- Benchmarking current Omni-channel capabilities
- Formulating transformation visions
- Advising global-to-local governance models for transformation
- Defining excellence projects
- Implementing customer engagement excellence projects, including process definition, standards & guidelines
- Developing and delivering training programs
- Serving as interim staff
Requirements
- Established an independent consulting practice
- Proven experience in a Lead Strategist or Digital Excellence role at an agency, consulting firm or Life Sciences company
- Track record of conceiving and guiding excellence programs that make a measurable impact
- Demonstrated subject matter expertise surrounding digital and multi-channel engagement in Health
- Strong client consultation skills with ability to guide a strategic discussion
- Analytical thinker with strong organizational skills
- Strong understanding of strategic marketing process
- Solid academic credentials; MBA or equivalent advanced degree preferred but not required.
Benefits
- Professional development opportunities