Associate Consultant – Customer Engagement

Role Overview

• Conduct customer segmentation and targeting analyses to identify high-value healthcare providers and optimize customer engagement strategies
• Develop and implement sales force sizing models to determine optimal representative headcount across territories and therapeutic areas
• Design and execute territory alignment and optimization projects to maximize market coverage and sales potential
• Perform personnel placement analytics to match sales representative capabilities with territory characteristics and customer needs
• Create call planning optimization models to prioritize customer interactions and maximize sales force effectiveness
• Analyze sales performance data to identify trends, opportunities, and areas for improvement across territories and product lines
• Conduct competitive intelligence analysis to inform positioning and go-to-market strategies
• Support launch planning and post-launch performance tracking for new pharmaceutical products
• Collaborate with pharmaceutical clients to understand their commercial challenges and strategic objectives
• Present findings and recommendations to commercial leadership teams through clear, actionable reports and presentations
• Maintain strong client relationships through high-quality deliverables and responsive communication
• Extract, clean, and manipulate large commercial and healthcare datasets including sales data, prescription data, and customer interaction records
• Develop automated analytical workflows for territory optimization, call planning, and sales performance tracking
• Create interactive dashboards and visualizations to monitor key commercial metrics and KPIs
• Build predictive models for customer behavior, sales forecasting, and territory performance optimization
• Manage multiple concurrent commercial analytics projects while meeting tight deadlines
• Collaborate effectively with cross-functional teams including sales operations, marketing, and business development professionals
• Contribute to commercial analytics methodology development and best practice documentation

Requirements

• Bachelor’s or Master's degree in Business Analytics, Marketing Analytics, Operations Research, Statistics, or related quantitative field
• Minimum 2+ years of professional experience in commercial analytics, pharmaceutical sales operations, or related consulting environment
• Demonstrated experience working with commercial datasets such as sales data, prescription data, customer interaction data, or CRM systems
• Advanced proficiency in statistical programming languages including SAS, R, and/or Python
• Strong SQL skills for database querying and data manipulation
• Strong skills for creating statistical models in Excel
• Experience with data visualization tools (Tableau, Power BI, or similar) and presentation development (PowerPoint)
• Knowledge of statistical analysis methods, optimization techniques, and predictive modeling
• Familiarity with CRM systems (Salesforce, Veeva) and commercial analytics platforms preferred
• Deep understanding of pharmaceutical commercial operations including sales force management, territory design, and customer engagement
• Strong problem-solving abilities with focus on commercial optimization challenges
• Ability to translate complex analytical concepts into actionable commercial strategies
• Critical thinking and hypothesis-driven approach to sales performance and market analysis
• Ability to present analytical findings to commercial leadership and field teams
• Client service orientation with focus on quality deliverables
• Ability to work independently and manage competing priorities

Tech Stack

• Python
• SQL
• Tableau

Benefits

• Health insurance
• Flexible work arrangements
• Professional development
• Paid time off