Key skills
Communication
About this role
Role Overview
- Provide bilingual Spanish & English Email, Chat and Voice Support
- Answer inbound inquiries coming through Motive’s support hotline, live chat feature or support email address during Pacific Standard Time business hours
- Customer Service Analysis
- collect customer support requests and bugs and relay findings to the product and engineering teams to address these issues
- System Evaluation
- evaluate our existing tools and work with engineering to develop tools to enable this function to scale
Requirements
- Bilingual: Fluent in speaking Spanish and English (US)
- Skilled in written communication (both Spanish and English)
- Natural instinct to empathize with users
- Strong analytical skills
- Excellent verbal and written communications skills
- Native or bilingual spoken and written English skills
- Comfortable with rotational shifts
Benefits
- N/A