Provide operational support and maintenance for OpenText NDR platforms, ensuring high availability and performance
Monitor, analyze, and investigate network traffic for potential security threats and anomalies
Capture, analyze, and interpret PCAP (packet capture) data to support incident response and forensic investigations
Troubleshoot system, network, and application issues across Linux-based environments
Integrate NDR solutions with SIEM and SOAR platforms to enhance detection and automated response capabilities
Tune detection rules and alerts to reduce false positives and improve threat visibility
Collaborate with cybersecurity teams to support incident response, threat hunting, and vulnerability management efforts
Maintain documentation for system configurations, processes, and standard operating procedures
Support system upgrades, patches, and performance optimization activities
Provide technical support and guidance to internal stakeholders and end users

Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or related field (or equivalent experience)
3+ years of experience supporting Network Detection and Response (NDR) or network security tools
3+ years of experience supporting Network Detection and Response (NDR) or network security tools
Hands-on experience with OpenText NDR or similar NDR technologies
Strong experience working in Linux environments (administration, troubleshooting, scripting basics)
Solid understanding of networking concepts (TCP/IP, DNS, HTTP/S, routing, switching)
Experience analyzing PCAP data using tools such as Wireshark or tcpdump
Familiarity with SIEM platforms (e.g., Splunk, IBM QRadar, Microsoft Sentinel)
Exposure to SOAR tools for automation and orchestration
Strong troubleshooting, analytical, and problem-solving skills
US citizenship and the ability to obtain a security clearance

B&A is proud to offer three robust individual and family medical plans including a Health Savings Account (HSA) option as well as two tiers of dental coverage
vision, life & AD&D, disability, accident, hospital indemnity, and critical illness insurance
paid time off
B&A sponsored trainings and certifications
pet insurance benefits
commuter transit benefits
free subscription to a virtual exercise platform (NEOU)
The B&A Cares program: 30/60/90-day wellness check ins, personal development, financial management, and stress management seminars, and more
A formal mentorship program
Job shadowing and cross training opportunities
Brand Ambassador program
Employee Assistance Program (EAP)
Access to various support resources to include counseling, legal guidance, financial planning, and more
Monthly teambuilding events
B&A Annual Wellness Challenges: #StepWithB&A, #WalkDuringLunchWithB&A, #VolunteeringWithB&A, #ExerciseDuringLunchWithB&A, and more

Network Detection and Response Support Specialist

Key skills