Key skills
Sales
About this role
Role Overview
- Act as the first point of contact for all the Polish-speaking customers
- Identify and assess customers’ needs to achieve satisfaction
- Assist customers to manage/secure their account & passwords
- Resolve customers’ online store post-sales requests
- Deliver high-quality support
- Manage large amounts of incoming calls & emails
- Build sustainable relationships and trust with customer accounts
- Handle customer complaints, provide appropriate solutions
Requirements
- Native-level or near-native level in Polish language, along with good English skills
- Tech savvy, curious and problem-solving acumen
- Able to identify technical issues and suggest immediate solutions to clients
- Provide systematic assistance to customers in a communicative manner
- High School Diploma holder
- Flexible to work night shifts/ weekend shifts (if applicable)
- Active listener
- Prior customer support experience would be an advantage
Benefits
- Excellent salary
- 14 salaries
- Performance-based bonus
- First-class ongoing training and development
- Remote opportunities all over Greece
- Career development opportunities
- Relocation package in case you reside outside of Greece
- Employee relations team to assist you with integrating the Greek lifestyle & culture