Build and maintain strong, long-term relationships with assigned clients.
Act as the main point of contact for customers, ensuring smooth onboarding and ongoing support.
Understand client objectives and ensure successful use of our platform to achieve desired outcomes.
Monitor customer engagement and proactively identify opportunities for upselling and cross-selling.
Collaborate closely with internal teams (Sales, Product, and Operations) to ensure seamless service delivery.
Manage client renewals, track success metrics, and reduce churn through consistent engagement.
Handle escalations effectively while maintaining a positive customer experience.
Collect and share customer feedback to help shape future product enhancements.

Bachelor’s degree in Business, Marketing, or a related field.
3–5 years of experience in a Customer Success, Account Management, or Client Servicing role.
Experience in the event industry or event technology platforms is highly preferred.
Excellent communication, presentation, and problem-solving skills.
Strong organizational skills with the ability to manage multiple accounts simultaneously.
A customer-first mindset with a passion for building lasting relationships.

Customer Success Manager

Key skills