Ensure performance meets/exceeds standard level agreements (SLAs)
Process customer refunds
Manage internal help desk and provide exemplary service to requesters
Exercise due diligence before requesting assistance
Input pertinent information regarding payments in the internal system
Respond to all inquiries or requests in a timely fashion
Identify short payments and forward them to the Collector for review and resolution
Perform research and resolution of unidentified and/or unapplied cash by contacting internal stakeholders and/or customers via phone and/or mail
Creating inter-company journal entries, completing the appropriate applications, and reconciling the cash applied to the cash received
Own customer communications and issues from initial contact until resolution
Enhances organization/department reputation by accepting ownership for new and existing requests; always exploring opportunities to add value
Partner with internal stakeholders and managers to identify areas of opportunities to achieve optimized results for all teams
Maintaining unapplied Cash position at a minimum level and timely addressing sync issues between internal systems
Performs other related duties as assigned by management

AR Associate

Key skills