Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist
Intermediate)
Serve as a Help Desk Support Service Specialist
Intermediate and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities to Intermediate-level IT support for routine issues and infrastructure maintenance
Assist senior team members with implementing IT strategies and system updates
Configure and maintain help desk infrastructure to ensure consistent system performance
Intermediate-level assistance in managing operating systems, databases, and user accounts
Deliver IT support at a national level, providing solutions across multiple locations
Maintain network availability and provide backup support for senior team members
Provide help desk and technical support for intermediate-level issues in Lakewood, resolving user complaints
Assist senior staff in maintaining Lakewood systems and networks with Tier 2 support services
Offer comprehensive support for local area network (LAN) and telecommunications systems
Lead help desk efforts in resolving issues and maintaining system uptime and availability

Bachelor’s degree in computer science or related field with 3+ years of experience in support roles
Experience in supporting LAN/WAN systems and telecommunication troubleshooting
Experience in help desk management, preferably in a government services role
Intermediate-level experience in server and database management
Knowledge of NPS systems and protocols, with federal government experience preferred
Familiarity with disaster recovery and backup procedures for a multi-location environment
Intermediate-level support experience, especially in remote or government environments
Familiarity with federal government protocols and experience working in Lakewood systems
LAN/WAN management experience with hands-on knowledge of telecommunication systems
Expertise in help desk operations and support systems, especially in a government setting

Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits
Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis
Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC
401(k) Retirement Savings Plans help you save for your retirement
Vacation/Sick days – 2 weeks | Holidays
10 Federal Government
Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP)
Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program
Security Clearance is a valued asset in your professional portfolio

Help Desk Support Service Specialist – Intermediate

About this role