Senior Manager, Data Strategy

Role Overview

• Define, prioritize, and deliver the strategy, architecture and implementation of platforms and tools for enabling real-time, data-driven decision making and customer insights across the ServiceTitan portfolio of products.
• Establish a well-coordinated technology roadmap for data products, leveraging engineering in support of the broader company product and growth goals.
• Design architectural frameworks for data entities, both internal and external, and develop data pipeline, storage, retention and integration methodologies including overall data governance.
• Research and stay abreast of new technologies and industry trends.
• Incorporate new ideas that are well suited to advance the goals of ServiceTitan.
• Hire, manage, grow and retain a high performing team that can meet both present and future needs by increasing and scaling data-driven decision making across the organization.
• Partner with Data Science, IT, and other organizations to ensure effective reporting, dashboards, insights, analytics, and data-driven decision making are available to the business.
• Ensure tools used are appropriate and suitable for the problem.
• Leverage AI/ML when necessary.
• Ensure integration of data collection with data science requirements both for model development and real-time model execution.
• Develop and implement solutions for data quality validation and continuous improvement.

Requirements

• Preferred Experience AI & Machine Learning understanding
• Infrastructure automation technologies like Docker and Kubernetes.
• Event Driven Architecture
• Experience developing architectures that process data at scale and low latency
• Strong understanding of integration methods, APIs and services using REST.
• Demonstrated ability to adapt to new technologies and learn quickly
• Strong written and presentation communication skills

Tech Stack

• Docker
• Kubernetes

Benefits

• Work/Life Balance: flexible work schedule, flexible PTO
• Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
• Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
• Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend