Weekend On-Call Customer Service Representative

Role Overview

• Handle inbound customer inquiries from Friday evening through Monday morning, including after-hours on-call support during the weekends.
• Proactively manage and update open service tickets.
• Coordinate with supply partners and internal teams to drive issue resolution.
• Review and respond to National Operations Center alerts and service-related notifications.
• Communicate updates clearly to customers, ensuring they are informed throughout the lifecycle of their request.
• Ensure customers are not required to re-engage for status updates by maintaining proactive communication.
• Identify and act on opportunities to prevent repeat issues (Next Issue Avoidance mindset).
• Escalate critical issues appropriately while maintaining ownership of the customer experience.
• Identify process improvements to enhance efficiency and accuracy.
• Assist with special or cross-functional projects, tasks, and initiatives as assigned.

Requirements

• 1-3 years of experience in Customer Service, Call Center, or a similar role.
• Able and willing to work weekends and evenings to support the company’s On-Call structure.
• Self-starter who takes initiative.
• Strong written and verbal communication skills.
• Proactive problem-solver with strong attention to detail.
• Customer-centric, business-focused, and driven by outcomes.
• Exceptional organizational, time management, and multitasking abilities.
• Customer service mindset with a welcoming, people-first approach to work.
• Continuous learner with a passion for operational excellence and improvement.
• Excellent communication and interpersonal skills, with the ability to influence without formal authority.
• Strong organizational and time management skills, with the ability to manage multiple initiatives simultaneously.
• Ability to establish and nourish effective working relationships with customers, managers, supply partners, and fellow teammates at EspriGas.

Benefits

• Health benefits with coverage on day one.
• Robust paid leave following the birth or adoption of a child.
• Hybrid and remote environments allow for collaboration, creativity, and some quiet time to focus.
• Professional development , certification, and learning resources to invest in every team member.
• Wellness programs offering access to free counseling and health and wellness programs.
• Competitive compensation because we are looking for top talent.
• A growth environment where creative thought drives limitless potential.