KYC and Risk Agent

Role Overview

• The KYC & Risk Agent role is responsible for performing Know Your Customer checks by verifying player documentation across our licenses.
• Act as approver and first point of contact for queries related to player KYC, risk and documentation.
• Focus on player accounts reaching defined thresholds and report any suspicions to Management, MLRO, or other Key Stakeholders in the business.
• Use systems and tools to verify the authenticity of player documentation.
• Work closely with Player Payments Agents to ensure processing of player payments are performed accurately and in a timely manner.
• Conduct on-going monitoring on player accounts to ensure their level of gaming remains affordable.
• Spot patterns which could highlight potential risk gambling problems, money laundering, and criminal terrorism financing and report these to the appropriate channel.
• Liaise with players via email in a sensitive and appropriate manner.

Requirements

• Must be available to work on a rotating shift basis.
• Strong attention to detail.
• Investigative mindset.
• Good written and verbal English skills.
• Strong people skills and effective communication.
• Experience with Slack, Teams, Jira, and Confluence.
• Knowledge of Microsoft and Google tools is considered an advantage.
• Previous experience in a similar role in KYC processing is considered an advantage.
• iGaming experience is preferred but not required.

Benefits

• N/A