Lead all sales and upselling initiatives with a specific focus on our Managed Services (Business Intelligence, hosting, and advanced support packages).
Guide clients through our service portfolio, identify their evolving needs, and negotiate contracts that establish long-term, mutually beneficial partnerships.
Turn routine support interactions and client feedback into actionable sales opportunities and process improvements.
Collaborate closely with operational teams to ensure seamless service delivery while maintaining a strong focus on client satisfaction and account growth.

Technical training or a relevant university degree.
At least 2 years of proven experience in Customer Success, Account Management, or B2B Sales; ideally within IT, software, or digitalization.
A proactive, sales-driven mindset — comfortable pitching solutions, handling objections, and closing deals.
Ability to manage multiple projects across different functions, teams, and industries with an open, customer-centric personality.
Excellent written and verbal communication skills with demonstrated ability to build strong, long-term client relationships.
Fluent in English (C2) and highly proficient in German (B2 or higher).

Real impact: you’ll have the freedom to shape company processes, build out the commercial side of the Support Hub, and implement your own ideas.
Innovative work culture: short, flexible decision-making paths and lean processes that enable fast progress.
Flexible working: results-focused approach — organize your work around your life.
Competitive compensation: expected total annual compensation between €25,000 and €40,000.
Plenty of additional benefits: uncapped sales commissions, premium insurance, a personal learning budget, and state-of-the-art equipment — we value our employees and show it.

Customer Success Manager

Key skills