Technical Support Specialist

Role Overview

• Address and resolve day-to-day issues, technical challenges, and system optimizations related to the HubSpot platform.
• Serve as the first point of contact for all HubSpot-related issues, questions, and requests.
• Provide front-line technical support for HubSpot users across CRM, Marketing Hub, Sales Hub, and Service Hub.
• Diagnose and resolve system errors, workflow inefficiencies, and integration challenges.
• Escalate complex technical issues to internal IT teams or HubSpot Support when necessary.
• Configure and maintain HubSpot settings, user permissions, and workflows.
• Proactively monitor system performance to ensure optimal uptime and reliability.
• Maintain data accuracy, system security, and compliance with company and industry standards.
• Perform data hygiene activities, including duplicate management, validation, and audits.
• Ensure that automations, integrations, and APIs are functioning as expected.
• Support the integration of HubSpot with ERP, CRM, and third-party business applications.
• Monitor data integrity and perform regular audits to ensure consistent and reliable reporting.
• Provide guidance and support to users on HubSpot best practices and functionality.
• Conduct training sessions and create resources (user guides, FAQs, SOPs) to enhance user proficiency.
• Analyze workflows and system configurations to identify opportunities for automation and efficiency.
• Maintain detailed logs of technical issues, resolutions, and configuration changes.
• Generate and analyze reports on system performance, data integrity, and user adoption.

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Marketing, Business Administration, or a related field (or equivalent relevant experience).
• 2–3 years of experience in a technical support, HubSpot administration, or CRM management role.
• Proven experience with HubSpot tools, workflows, automation, and data management.
• Experience integrating HubSpot with third-party applications and APIs.
• Strong knowledge of HubSpot CRM, workflows, and reporting functionalities.
• Familiarity with automation tools, data structures, and API integrations.
• Basic understanding of HTML, CSS, and JavaScript preferred.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent communication and interpersonal skills to work with both technical and non-technical users.
• Strong problem-solving abilities and analytical thinking.
• Ability to prioritize and manage multiple support tickets and optimization projects concurrently.
• Detail-oriented, dependable, and adaptable to evolving business needs.

Tech Stack

• ERP
• JavaScript

Benefits

• N/A