Address and resolve day-to-day issues, technical challenges, and system optimizations related to the HubSpot platform.
Serve as the first point of contact for all HubSpot-related issues, questions, and requests.
Provide front-line technical support for HubSpot users across CRM, Marketing Hub, Sales Hub, and Service Hub.
Diagnose and resolve system errors, workflow inefficiencies, and integration challenges.
Escalate complex technical issues to internal IT teams or HubSpot Support when necessary.
Configure and maintain HubSpot settings, user permissions, and workflows.
Proactively monitor system performance to ensure optimal uptime and reliability.
Maintain data accuracy, system security, and compliance with company and industry standards.
Perform data hygiene activities, including duplicate management, validation, and audits.
Ensure that automations, integrations, and APIs are functioning as expected.
Support the integration of HubSpot with ERP, CRM, and third-party business applications.
Monitor data integrity and perform regular audits to ensure consistent and reliable reporting.
Provide guidance and support to users on HubSpot best practices and functionality.
Conduct training sessions and create resources (user guides, FAQs, SOPs) to enhance user proficiency.
Analyze workflows and system configurations to identify opportunities for automation and efficiency.
Maintain detailed logs of technical issues, resolutions, and configuration changes.
Generate and analyze reports on system performance, data integrity, and user adoption.
Requirements
Bachelor’s degree in Information Technology, Computer Science, Marketing, Business Administration, or a related field (or equivalent relevant experience).
2–3 years of experience in a technical support, HubSpot administration, or CRM management role.
Proven experience with HubSpot tools, workflows, automation, and data management.
Experience integrating HubSpot with third-party applications and APIs.
Strong knowledge of HubSpot CRM, workflows, and reporting functionalities.
Familiarity with automation tools, data structures, and API integrations.
Basic understanding of HTML, CSS, and JavaScript preferred.
Ability to troubleshoot and resolve technical issues efficiently.
Excellent communication and interpersonal skills to work with both technical and non-technical users.
Strong problem-solving abilities and analytical thinking.
Ability to prioritize and manage multiple support tickets and optimization projects concurrently.
Detail-oriented, dependable, and adaptable to evolving business needs.