Provide services and support as a Information Technology Center Support (Help Desk Support Service Specialist
Associate) in the Government And Public Services Industry Sector focussing on IT Services Solutions for clients such as The Department of Interior (DOI | NPS)
Serve as a Help Desk Support Service Specialist
Associate and provide coverage for swim lane tasks primarily considered in alignment with Task 2.4.1 User Support Help Desk related activities to Provide associate-level technical assistance to end-users at the NPS, including basic troubleshooting
Assist intermediate and senior IT staff in troubleshooting and resolving technical issues

Associate-level technical support experience with certifications in relevant fields.
Familiarity with system administration and basic network troubleshooting procedures.
Certification Skillset Attributes: CompTIA Security+ or CISSP, Microsoft Certified Systems Engineer (MCSE)
Process Skillset Attributes: Best Business Practices, Change Management
Functional Skillset Attributes: Systems Administration Expertise, Tier 1, 2, and 3 Technical Support
Technical Skillset Attributes: IT Service Management (ITSM), Operating System (OS) Support
Educational Skillset Attributes: Bachelor’s Degree in IT/Computer Science, Advanced Certifications
3+ years of experience in IT help desk roles, with certifications

Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives
Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis
Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC
401(k) Retirement Savings Plans help you save for your retirement. Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement
The flexibility of Paid Time Off (PTO) lets you set your own priorities.
Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program
Helping You Do More With Less

Help Desk Support Specialist – Associate

Key skills