Ensure high adoption, retention, and expansion of Eve's suite of solutions among law firm clients.
Achieve and maintain client satisfaction scores above 90%.
Enable teams at firms using Eve in 90 days or less.
Achieve 90% Case/Matter utilization, increase user engagement by 90% within six months, and attain 75% adoption of key features.
Generate 5+ annual case studies showcasing ROI.
Provide client feedback to inform product roadmap development.
Achieve 90%+ retention rate through proactive engagement and support.

5+ years of Customer Success experience, ideally working with mid-size and enterprise accounts
A strong understanding of legal tech or SaaS industry (experience in legal tech is a plus).
Proven acumen around planning and managing a large book of business in a fast-paced environment.
Excellent communication skills and the ability to present complex information across various stakeholders.
An Eagerness to learn, adapt, and bring creative solutions to client needs

Customer Success Manager

Key skills