Perform cost analysis, prepare project budgets and quotes for clients, and work within established budget goals.
Manage the complete project lifecycle from initial client contact to database updates to final review after completion.
Ensure that all milestone stages are completed and reviewed for quality.
Adhere to applicable policies and standard operating procedures.
Answer client queries thoroughly via chats, phone calls, and emails on time.
Understand client needs and use a result-driven approach to expedite communication.
Develop and maintain a trusted relationship with clients as well as establish and preserve excellent relationships with freelancers globally
Report activity and actively communicate with peers.
Handle freelancers’ queries and negotiate their rates as needed.
Conduct screening of freelancers to be used in projects and ensure their understanding and application of DT policies and procedures, as well as the adherence to quality standards.
Requirements
University degree in Business Administration, International Relations, Translations, or any relevant field is preferred
Experience in interpreting project management, business administration, and customer service, or a similar role.
Advanced verbal and written communication skills in English (Native or C1) and fluency in a foreign language
Ability to handle changing requests in a day-to-day environment
Strong decision making, organizational skills, problem solving, attention to detail, including the ability to prioritize and multitask
Excellent cross-cultural and interpersonal communication skills
Strong sense of professionalism, accountability, and politeness
Experience working in dynamic remote teams
Knowledge and experience managing conference events or remote simultaneous events is a plus
Project management certificate or training is a plus