Guide new customers through onboarding and implementation of our software
Run regular check-in calls to make sure customers are set up for success
Understand each customer’s business goals and tailor the setup to fit their needs
Coordinate timelines and ensure projects stay on track through go-live
Train customer teams on how to use the product and ensure adoption
Troubleshoot setup issues and work with our engineering team when needed
Partner with Sales to ensure a smooth handoff from the sales process
Share customer feedback with Product and Engineering to improve the experience
Continuously improve implementation processes for efficiency and impact
Stay organized while managing multiple customers at various stages
Learn to write simple queries over time
Handle conflicts between deadlines and throughput
Openly receive coaching and feedback
Actively contribute to team & company goals

Launch Manager

Key skills