Assistant Customer Success Associate

Role Overview

• Support the Customer Success team with account management duties, including responding to customer inquiries and assisting in account monitoring.
• Maintain open and proactive communication with existing partners, ensuring a high level of engagement and satisfaction.
• Assist in identifying areas for growth and improvement in customer relationships.
• Collaborate with internal teams (Product, Sales, Operations) to ensure timely resolution of customer concerns.
• Serve as a key liaison between internal teams and external partners, supporting seamless interactions and process efficiencies.
• Support new client onboarding by guiding them through initial setup and best practices.
• Monitor customer feedback and escalate issues to appropriate teams when necessary.
• Help expand the scope of partnerships by identifying opportunities for additional services or products.
• Maintain accurate records of customer interactions, feedback, and progress in internal systems.

Requirements

• Strong communication and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• A customer-centric mindset with a proactive approach to solving problems.
• Ability to develop and maintain positive customer relationships.
• Strong analytical skills to assess customer needs and identify solutions.
• Ability to foster trust and transparency with customers.
• Experience in onboarding new clients and ensuring a smooth transition.
• Strong organizational skills with attention to detail.
• Experience with CRM tools and customer support software is a plus.

Benefits

• Major Medical Insurance
• Remote work with occasional onsite team meetings
• Working hours aligned with Central Time Zone (CST)