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Assistant Customer Success Associate at Turn | JobVerse
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Assistant Customer Success Associate
Turn
Remote
Website
LinkedIn
Assistant Customer Success Associate
Mexico
Full Time
2 hours ago
Visa Sponsorship
Apply Now
Key skills
CRM
Communication
Remote Work
Customer Success
Account Management
Sales
About this role
Role Overview
Support the Customer Success team with account management duties, including responding to customer inquiries and assisting in account monitoring.
Maintain open and proactive communication with existing partners, ensuring a high level of engagement and satisfaction.
Assist in identifying areas for growth and improvement in customer relationships.
Collaborate with internal teams (Product, Sales, Operations) to ensure timely resolution of customer concerns.
Serve as a key liaison between internal teams and external partners, supporting seamless interactions and process efficiencies.
Support new client onboarding by guiding them through initial setup and best practices.
Monitor customer feedback and escalate issues to appropriate teams when necessary.
Help expand the scope of partnerships by identifying opportunities for additional services or products.
Maintain accurate records of customer interactions, feedback, and progress in internal systems.
Requirements
Strong communication and interpersonal skills.
Ability to multitask and prioritize tasks effectively.
A customer-centric mindset with a proactive approach to solving problems.
Ability to develop and maintain positive customer relationships.
Strong analytical skills to assess customer needs and identify solutions.
Ability to foster trust and transparency with customers.
Experience in onboarding new clients and ensuring a smooth transition.
Strong organizational skills with attention to detail.
Experience with CRM tools and customer support software is a plus.
Benefits
Major Medical Insurance
Remote work with occasional onsite team meetings
Working hours aligned with Central Time Zone (CST)
Apply Now
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