Customer Success Executive

Role Overview

• Assess the customer’s knowledge and adoption level of Red Hat’s products and overall cloud readiness to support customers through their journey to maximal value from Red Hat technology.
• Orchestrate customer success plans with discrete initiatives to achieve customers’ desired outcomes by involving technical execution teams (Launch Teams, Red Hat Services, and/or Partners).
• Identify opportunities for increased consumption, track monthly consumption against targets, identify and/or plan critical deployment timelines and milestones.
• Be the Voice of the Customer.
• Share insights and best practices, and connect with appropriate Red Hat teams.
• Involve the right resources to address and remove technical blockers to adoption.
• Work collaboratively with enterprise sales teams across a diverse account base on strategies for promoting adoption, account expansion and retention, and loyalty.
• Clearly and concisely explain Red Hat's business and technical value, our offerings and solutions, and how they address your customers’ strategic priorities.
• Support the sales team to ensure that financial targets are achieved, including subscriptions for Red Hat’s offerings.
• Deep understanding of software and services technical/business with the ability to work in a rapidly growing environment.
• Understanding the relationship between customer success and services teams and other teams like sales, engineering, or support.
• Comfortable guiding and conducting presentations for customers, the general public, and internal audiences.

Requirements

• 7+ years working in enterprise software from a customer success management, technical sales, technical project management perspective.
• Experience with technical project planning and execution management.
• Experience with account planning with a focus on the Success Plan and Initiatives to identify best practices and areas of improvement to advance product adoption.
• Understand customer challenges, coordinate responses to issues, and overall approach to customer interactions.
• Ability to independently facilitate consultative-type customer-facing engagements.
• Experience with DevOps and agile concepts, application development, and deployment tools.
• Practical experience with one or more Public Cloud providers (AWS, Azure, GCP, IBM Cloud) and their integration with enterprise customers is a plus, with recent Public Cloud certification.

Tech Stack

• AWS
• Azure
• Cloud
• Google Cloud Platform

Benefits

• Health insurance
• Flexible working arrangements
• Professional development opportunities