Manage the entire post-sales lifecycle: onboarding, adoption, retention, and expansion
Continuously improve CS processes, playbooks, and tooling
Act as primary point of contact for key accounts and build long-term customer relationships
Monitor customer health scores and proactively identify risks and opportunities
Collaborate with CS Engineers and Support to resolve complex product or technical topics
Track CS KPIs and share insights with Product, Tech, and Sales to drive product improvements
Support self-service formats such as our knowledge base and customer learning portal
Take ownership of operational excellence in the CS function and drive efficiency at scale

Proven experience driving onboarding, retention, and renewals across multiple accounts
Familiarity with Zendesk or similar CS/Support tools
Strong operational mindset — structured and hands-on
First experience mentoring or coordinating small project teams
Excellent communication and stakeholder management skills in English and German
A proactive, customer-first mindset and passion for building scalable processes

100% remote work and full flexibility over your schedule
A transparent, trust-based culture in an international SaaS scale-up
Modern tools, data-driven processes, and fast decision-making
2–3 offsites and workshops per year for strategy, connection, and team spirit
High level of autonomy and clear development paths
The opportunity to actively shape a fast-growing SaaS company
Steep learning curve in customer success, onboarding, software processes & content creation
Close collaboration with our Customer Success and Product teams
Flexible working hours

Customer Success

Key skills