Platform Engineer – Customer Success

Role Overview

• Possess strong proficiency with Kubernetes, Helm, and containerized applications, enabling robust platform deployment and management.
• Deploy and manage UDS environments across AWS EKS, Azure AKS, and on-prem for government-backed commercial vendors.
• Build and maintain custom UDS packages and application-specific modules, enabling streamlined deployment of customer environments.
• Implement and manage Infrastructure-as-Code (IaC) modules to reliably provision and configure customer environments.
• Adhere to SLA commitments, including on-call support for critical UDS issues in customer environments.
• Serve as the primary technical interface for customers, providing guidance, troubleshooting, and resolution of complex UDS issues.
• Develop and deliver technical training content tailored to customer needs, including remote and on-site sessions demonstrating platform features and best practices.
• Coordinate customer onboarding and ensure smooth adoption of UDS deployments.
• Gather feedback from customers and the community to provide actionable insights to internal teams, improving products, services, and deployment processes.
• Collaborate with cross-functional teams to experiment with new tools, techniques, and strategies for improving deployment efficiency and customer outcomes.
• Analyze operational and usage data to identify trends, optimize delivery strategies, and drive process improvement.
• Experiment with new tools, techniques, and technologies to improve growth outcomes.
• Contribute to a culture of innovation and continuous improvement within the organization.

Requirements

• Proven experience as a Platform Engineer or similar role, with a focus on system architecture and development.
• Strong knowledge of hybrid cloud architectures, including networking, RBAC, and storage for cloud and on-prem clusters.
• Hands-on experience with Azure AKS, AWS EKS, or on-perm Kubernetes (e.g RKE2, K3s, OpenShift).
• Experience with Helm, GitOps, and Infrastructure-as-Code (Terraform, OpenTofu) for infrastructure, cluster provisioning and lifecycle management.
• Knowledgeable about DevSecOps/DevOps and CI/CD pipelines running on GitLab or GitHub.
• Comfortable serving as the primary technical interface for customers, providing architecture guidance, production support, and platform expertise.
• Strong analytical skills and the ability to interpret complex data for informed decision-making.
• Excellent communication skills and effectiveness in a remote team environment.
• Self-motivated, proactive, and able to work independently with minimal supervision.
• Willingness to travel as needed for on-site training and support.
• DoD IAT Level II certification (such as Security+).
• A DoD Secret or higher clearance is not required but preferred.

Tech Stack

• AWS
• Azure
• Cloud
• Kubernetes
• OpenShift
• Terraform

Benefits

• Medical/Dental/Vision
• Premiums are 100% Company Paid
• Health Reimbursement Account
• Life Insurance
• Disability Insurance
• 401k Retirement Plan
• Company Stock Options
• Home Office Budget
• We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s
• Paid Parental Leave
• Reimbursement for approved trainings/subscriptions
• Conferences (travel, lodging, and fees)