Provision and troubleshooting of all basic services across different regions (Dedicated Internet, Shared Internet, Carrier Ethernet/L2 services, and New Product Deployments)
Participate in the On Call, Night Shift, and weekend roster
Understand all common network alerts and their impact
Answer Support/NOC queries unaided
Deploy new devices following the template config of other devices
Assists in investigating and resolving network problems
Carries out agreed operational procedures of a routine nature
Handle client calls when needed or through our hotline using softphone applications to provide basic troubleshooting guidelines such as performing MTR or isolation tests

Bachelor's Degree in Computer Science, Engineering or related area
2 + years' of experience with network administration or general IT
Solid understanding of IP networking fundamentals (do you know a MAC from an ARP?)
Strong oral and written English communication skills
A huge drive to learn and grow as an engineer
Vendor certifications a plus (JNCIA/JNCIS/CCNA/CCNP etc.)
Experience managing Linux based applications like BIND, RADIUS, ISC-DHCP, Cacti, Smokeping, Nagios
Experience with a server configuration management tool like Chef (preferred), Puppet or Ansible
Experience with all, some or any of the following technologies: GPON, MPLS, STP/MSTP, L2VPN, L3VPN, RSVP, PPP, DHCP, BGP, OSPF, IPv6
Experience working with a large, operational IP network
Experience working in a customer support team or environment

ISP Network Engineer

Key skills