Create internal tickets for creator questions and concerns and provide timely external responses and resolutions to creators and their representatives.
Ensure internal teams respond to creator care tickets in a timely manner; monitor SLA and provide recommendations on how to improve the creator care system.
Analyze creator care system data and identify long-term solutions to resolve common creator concerns or complaints.
Assist with the onboarding and offboarding of creators.
Help ensure all documents, processes, presentations, decks, and tools are up-to-date for the Account Management team.
Support with data entry tasks and ongoing updates.
Help facilitate the transition from Salesforce to Attio.
Support Account Managers with day-to-day management of their portfolios (e.g., creating performance decks, gathering data/insights, preparing pitch materials, identifying new outreach strategies, etc.).
Send monthly reporting to creators.

You are currently pursuing a Bachelor’s Degree or have equivalent experience.
You have an interest in account management, talent management, sales/partnerships, or client services.
You are a driven, go-getter who is able to work independently as well as collaboratively in a fast-paced environment.
You have strong attention to detail and can manage multiple projects simultaneously.
It’s a plus if you are proficient with Slack and Google Suite (Docs, Sheets, Slides).
It’s a plus if you have some experience with Attio, Monday, Notion, PowerBi, Looker, and/or other tools.

Account Management Intern, Paid

Key skills