As Strategic Account Manager, you are the primary point of contact for your customers.
You learn about their challenges, understand how they use our products, and identify ways to create real value.
You manage not only contract renewals but also jointly develop opportunities for upselling and cross-selling, always aiming to make their work more successful.
You coordinate multiple stakeholders, contribute your strategic perspective, and take responsibility for ensuring each partnership grows sustainably and remains successful in the long term.
You independently manage a portfolio of 60–100 Mid-Market and Enterprise customers.
You are responsible for renewing existing contracts, including proposal creation, price negotiations, and alignment with various stakeholders.
Together with your Customer Success Manager, you identify cross
and upsell opportunities, demonstrate the value of additional products, and derive targeted actions.
You document developments in Salesforce and Planhat, build reliable forecasts, and define clear next steps for each deal.

3–4 years of experience selling B2B SaaS products (new business or existing-business sales)
Experience with Mid-Market and Enterprise customers and complex decision-making processes
Value-Based Selling is not just a technique for you but part of your mindset — you sell solutions with real value, not features
You have experience in forecasting — you can assess opportunities realistically and derive transparent projections
You communicate clearly and concisely, can distill complex topics to the essentials, and choose the right words for customers and colleagues
You are curious and open to learning, ask questions, reflect on processes, and accept feedback to continuously improve
Fluent German and English (at least C1 level)

Autonomy: We hire you for your expertise and give you the space to do your best work
Sustainable growth: We are profitable, generating over €45M ARR and continuing to grow — achieved in a sustainable way and supported by one of the leading private equity firms focused on technology and software
Commission: Fair and achievable targets
Culture: You will join a highly collaborative, high-performing team that regularly meets for company events and team on-sites in Berlin
Health & well-being: 30 vacation days plus 1 mental health day and access to the Nilo.health platform
Investment in your personal growth: Clear career paths and an annual learning & development budget of €2,000
Benefits: Urban Sports Club membership, Hrmony subscription, JobRad or a subsidy for the Deutschland-Ticket
Home office? No problem! We have a nice office in central Berlin and ideally you live in Berlin, but you can also work 100% remotely from anywhere in Germany
Workation: Up to 12 weeks of remote work from any country or continent you choose

Strategic Sales Manager – Existing Customers

Key skills