Janitorial Compliance Night Manager, 2nd Shift

Role Overview

• Develop and maintain productive, working relationships with Independent Contractors (IC) by communicating client priorities and collaborating on solving problems.
• Review scope of work and ensure quality assurance per account to retain existing business and gain new business.
• Communicate with Facility Services Manager daily for any issues that need immediate attention, including the nightly recap via email or phone message.
• Make recommendations for IC work assignments, manage to client standards and company guidelines and discharge if not meeting service level agreement.
• Manage inspections, customer complaints, customer requests, new client starts, or VIP treatment needing attention.
• Execute City Wide’s New-Start Policy, Customer Compliant Policy, Four Star Policy, and other operational policies and procedures.
• Ensure compliance with client policies & procedures, approved cleaning tools and equipment and their proper use.
• Other duties as necessary.

Requirements

• High school diploma required or equivalent experience in commercial janitorial services industry.
• 3 years of prior experience in management; coaching, motivating, developing, and leading a team in multi-unit or locations.
• 3-5 years of Janitorial / Building Maintenance Experience
• Strong planning, organization skills, and attention to detail.
• Bilingual is a plus!
• Reliable transportation
• Willingness to get jump in to clean when needed
• CRM experience preferred.

Physical Demands

The physical demands are representative of requirements that must be met by an employee to successfully perform the essential functions of this job. Constant sitting, bending, standing, and walking. Ability to lift up to 75 pounds.

Benefits

City Wide offers a competitive compensation and benefits package for this position.