Key skills
SQLPerformance OptimizationLeadership
About this role
Role Overview
- Build, develop, and coach a team to investigate customer activity
- Conduct level two reviews of casework
- Stay current with policy changes and enhance current processes
- Communicate effectively with your team and program leaders
- Exercise independent judgment in escalations and casework
Requirements
- 5 years of relevant work experience
- Strong analytical and investigative mindset
- Background in investigative analysis e.g. risk, fraud, compliance, operations, or performance optimization
- Proficiency in SQL, Excel, and data tools
- Exceptional leadership and people management skills
Tech Stack
- SQL
Benefits
- Health insurance
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Annual performance bonus
- Equity or other incentive compensation