Develop strong partner and team relationships by staying in constant communication to ensure day-to-day needs are met
Work with the Account Management team to provide high-quality support while meeting service response time goals and maintaining a high level of customer service
Assist teams with blocking and maintaining group room blocks to maximize event growth (outbound communication, block drop, large groups/clubs, etc.)
Monitor registration connectivity as it pertains to opportunity and risk
Grow a comprehensive understanding of the hotel industry and how our internal procurement team operates
Assist in building partner training resources for CRM Systems, Knowledge Base, Ada etc.
Perform administrative tasks such as preparing partner strategy documents, reports and CRM management
Assist with identifying account growth opportunities and strategic plans to maximize partner revenue
Contribute to maintaining and building “best practices/ training material”
Assist partners and teams with questions about the overall platform by telephone, email & live chat

Must be located in Canada
University or College degree
Prior experience in a Customer Service, Sales or Technical Support role
Knowledge of the youth & amateur sports industry
General knowledge of the hotel industry, brand standards & hotel contracts
Friendly, professional and confident nature both on the phone and through email communications
Strong verbal, written, and presentation skills & strong interpersonal and customer relation skills
Ability to work independently as well as a team player
Ability to multitask and be agile in a fast-paced environment
Accepts and welcomes new challenges
Attention to detail is crucial
Strong problem-solving skills and ability to collaborate with others
CRM experience is preferred (Zendesk, Hubspot, Etc.)
Comfortable working with proprietary software

Competitive salary and benefits
A casual but energetic work environment made for today’s workers
Performance-driven culture
Growth opportunities
IT equipment provided
A culture of teamwork, celebrations of success, social gatherings and goal-oriented work

Sport Event Management – Account Coordinator

Key skills