Handle inbound customer communications in Polish across voice and digital channels with professionalism and empathy.
Investigate and resolve customer issues effectively or escalate when necessary.
Maintain up-to-date knowledge of client products, services, and internal support tools.
Log all customer interactions in CRM tools with attention to detail and completeness.
Ensure timely and satisfactory closure of customer queries through proactive follow-ups.
Relay customer insights to internal teams to help improve processes and service quality.
Adhere to client and company policies, including data protection and service quality standards.

Full professional fluency in Polish and working proficiency in English.
At least 1 year of customer service experience (preferably within a contact centre or BPO environment).
High school diploma required; further education is advantageous.
Comfortable using CRM systems and digital communication tools.
Empathy, resilience under pressure, strong communication skills, attention to detail, and ability to work independently in a remote setting.
Willingness to work on a rotational shift basis including evenings and weekends, depending on business needs.
Right to Work in Poland/Bulgaria essential.

Remote Work : Work from the comfort of your home while being part of a global team.
Comprehensive Training : All the tools and support you need to succeed.
Career Growth : Clear paths for progression and upskilling within a growing international company.
Culture : A people-first environment that values diversity, collaboration, and purpose-driven work.

Customer Service Associate – Polish Speaking

Key skills