Serve as the primary customer contact for your assigned portfolio of accounts and ensure all customer needs and expectations are met.
Respond to inbound customer calls and email regarding order inquiry as to ship dates, problems, order changes, repairs and RMA's.
Assist other customer service associates with administrative duties.
Communicate with other departments such as Technical Support, Logistics, Manufacturing, Regional Sales Managers, Product Managers, etc. , to resolve customer issues.
Support ordering processing including order entry, expediting orders, change orders, returns, monitoring order status and resolving discrepancies.
Help Resideo be the customer's top choice by delivering excellent customer care.

Resideo provides comprehensive benefits, including life and health insurance, life assistance program, accidental death and dismemberment insurance, disability insurance, 401k Plan, vacation & holidays.

Customer Service Associate I – Late Shift

Key skills